Frequently asked questions

Return Policy

Upon receipt of your Trikaroo you have 7 days to inspect it for damage or defects in build. In the case that damage or defects are found, the manufacturer will repair it or replace it at the manufacturer's discretion, for free.

In the case that you choose to return the Trikaroo for reasons other than damage or defects, you have 7 days to call us for a Return Authorization Release Form. After returning this form to us, we will give you a Return Authorization Number.

Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 10 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

At the discretion of Trikaroo, Inc, returns which do not follow the above guidelines may be refused.

All shipping charges are non-refundable. Before you return your purchase for a refund, you should ask the manufacturer to quote you the amount of the non-refundable shipping charge for your purchase. Be sure to put this question in the comment section when you submit your support ticket requesting an R.M.A.

If you can no longer use the packaging for returns, you can purchase it from us for the cost of the pallet and shipping. After the manufacturer has received your return in like-new condition, we will refund the purchase price of the item less the outbound freight charge, $50.00 handling fee and 25% restocking fee. Please allow 10-14 business days for processing.

Cancellations

If you cancel the order after it has already shipped you will be responsible for shipping charges both ways and a restocking fee.